Buncha Jerks
Loyal readers will no doubt remember previous tirades about the ‘Bank of the Brain Dead.’ Let me take this opportunity to comment that back when they were California Savings and Loan they were pretty good. Well, maybe not actually good, but they were a perfectly normal, ordinary financial institution. Then somebody bought them, and the ATM’s stopped working for around six months. Then somebody else bought them. Then Glendale Federal bought them. Then somebody else bought them. Now Citi Bank owns them.
On to the latest complaint.
Like most consumers I spend a bit of every day going through my mail sorting out the junk from the actual; bills, checks, invoices, and bank statements. Yesterday I received something from Citi Bank with a big label on the front saying “Statement Enclosed.” I opened it up, and it looked more like some sort of letter than a statement. I was about half way through when I began to think, “Say, this seems more like a sales pitch to sign up for online banking than… Well, than anything else.”
I read it again, and there was the dead give away. A paragraph title promising that I could now, “Manage your account easier and faster than ever!!!”
So I pulled the envelope out of the wastebasket, and there on the front in big letters was the announcement “Statement Enclosed.” I sat and wondered if someone in the mailroom inserted these promotional letters into the wrong envelopes.
Then I noticed a box at the top of the letter. In two different colors of ink it said, “Citibank can serve you better with online communications. That’s not just a statement, it’s a fact.”
Buncha jerks.